Privacy Policy

Last updated: May 1, 2025

MyTaiwaneSIM ("we", "our", or "us") operates the website mytaiwanesim.com. This policy explains what data we collect, how we use it, and your rights.

1. Information We Collect

We collect only the minimum data needed to process your order:

• Email address — to deliver your eSIM QR code and send order confirmations.
• Payment information — processed entirely by Stripe. We never see or store your card number.
• Device type (optional, if you tell us) — to help troubleshoot activation issues.
• Usage data — standard server logs (IP address, browser type, pages visited) collected automatically by Cloudflare.

2. How We Use Your Information

• To deliver your eSIM QR code by email immediately after purchase.
• To send order confirmation and support communications.
• To respond to customer support requests.
• To improve our website and services based on aggregate usage patterns.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Third-Party Services

We use the following third-party services to operate our business:

• Stripe — payment processing. Stripe's privacy policy applies to payment data: stripe.com/privacy
• Cloudflare — website hosting and CDN. Cloudflare may collect standard server log data.
• Google Fonts — font delivery. Google may log font requests.

4. Email Communications

We will only email you to deliver your eSIM, confirm your order, or respond to your support requests. We do not send marketing emails unless you explicitly opt in. You can unsubscribe at any time by replying "unsubscribe" to any email.

5. Data Retention

We retain order records (email + plan purchased) for up to 2 years for customer support and legal compliance purposes. You can request deletion of your data at any time by emailing us.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention requirements).
• Withdraw consent for any optional data processing.

To exercise any of these rights, email us at supportmytaiwanesim@gmail.com.

7. Cookies

Our website uses minimal cookies. Cloudflare sets technical cookies required for security and performance. We do not use advertising cookies or cross-site tracking cookies.

8. Security

All data is transmitted over HTTPS. Payment data is handled exclusively by Stripe using PCI-compliant infrastructure. We do not store payment card information on our servers.

9. Changes to This Policy

We may update this policy occasionally. The "Last updated" date at the top will reflect any changes. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact

For privacy-related questions, email us at supportmytaiwanesim@gmail.com or use our contact form.