Everything you need to know about your Taiwan eSIM.
Compatibility
Does my phone support eSIM? +
Most modern smartphones support eSIM: iPhone XS (2018) and newer, Samsung Galaxy S20 and newer, Google Pixel 3 and newer. Check the full device list here.
Can I use eSIM on a tablet or iPad? +
Yes. iPad Pro (2018 and newer), iPad Air (3rd gen+), and iPad Mini (5th gen+) all support eSIM. Our plans work on tablets too.
My phone is locked to a carrier — will eSIM still work? +
If your phone is carrier-locked, eSIM from another provider may be blocked. Contact your home carrier to unlock your device before traveling, or message us on WhatsApp — we can advise based on your situation.
Plans & Data
When does my plan start counting down? +
Your plan activates the first time you connect to the Taiwan mobile network — not when you scan the QR code. You can safely scan the QR code at home before your flight without starting the countdown.
What happens when I run out of data? +
Your internet connection will stop. Simply message us on WhatsApp to buy a new plan and we'll send your new QR code right away.
Can I use hotspot / tethering? +
Yes. All plans include hotspot at no extra charge. Great for sharing your data with a laptop or travel companions.
Is there unlimited data? +
Our 30-day 50GB plan covers the needs of most travelers. After 50GB, data may be throttled. Message us on WhatsApp if you need a custom plan.
How to Order
How do I place an order? +
Click any "Order on WhatsApp" button on the Plans page. It will open a WhatsApp chat with your chosen plan already filled in. Send the message and we'll confirm your order and send payment instructions.
How long until I receive my eSIM QR code? +
After you confirm payment, we send your QR code via WhatsApp within minutes — usually under 10 minutes during active hours. We process orders 7 days a week.
What payment methods do you accept? +
We accept international bank transfers, PayPal, and other methods arranged directly via WhatsApp. Message us to discuss the easiest option for you.
Can I get a refund? +
If you haven't scanned the QR code yet, we offer a full refund. Once the eSIM has been installed and activated, refunds are not possible as the service has been delivered. Message us on WhatsApp to discuss your situation.
Coverage & Network
Which network does the eSIM use in Taiwan? +
Our eSIMs run on Taiwan's top 4G LTE carrier network. You'll get strong signal in Taipei, Kaohsiung, Tainan, Taichung, and most rural areas including popular tourist routes like the East Rift Valley and Taroko Gorge.
Will my eSIM work in the mountains or rural areas? +
Coverage is strong in all major cities and towns, and along the main highway network. In extremely remote mountain trails, signal may be weak — the same as any carrier in Taiwan.
Does the eSIM work on the Taiwan High Speed Rail (HSR)? +
Yes. You'll have data on the HSR between Taipei and Kaohsiung with only brief signal drops in tunnels.
Activation
How do I install the eSIM on my iPhone? +
Go to Settings → Cellular → Add eSIM → Use QR Code. Scan the QR code from our WhatsApp message. The eSIM profile installs in about 30 seconds. Enable it when you land in Taiwan. Full guide: Activation page.
How do I install the eSIM on Android? +
On Samsung: Settings → Connections → SIM Manager → Add eSIM. On Pixel: Settings → Network & internet → SIMs → +. Scan the QR code when prompted. See our full Android guide.
Can I install the eSIM before arriving in Taiwan? +
Yes — and we recommend it. Install the eSIM at home on WiFi. Your data plan won't start until your phone connects to the Taiwan network. This way you're online the second you land.
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